Return Policy

This Return Policy explains cancellation, return, refund, and return-shipping rules for orders placed on Avelere.

Cancellation

We accept order cancellation before the product is shipped or produced. If the order is cancelled before shipment, you will receive a full refund. We cannot cancel an order after it has already shipped.

Returns

Customers have the right to apply for a return within 14 days after delivery. To be eligible for a return, the item must be unused, unopened, in the same condition that you received it, and in the original packaging. A receipt or proof of purchase is required.

For hygiene and safety reasons, opened or used personal wellness products are not eligible for return unless the item is defective, damaged, or incorrect.

Items that cannot be returned

Custom-order or personalised items do not have a right to 14 days refund unless required by law or unless the item is defective, damaged, or incorrect.

How to request a return

Email support@avelere.com with your order number and reason for the request.
Wait for return approval and the correct return address before shipping any item back.
Ship the approved item using the instructions provided by support.

Shipping costs

If the return is caused by the consumer, the consumer is responsible for the return shipping fee. The specific fee depends on the carrier selected by the customer.

If the return is due to our reason, including a damaged, defective, or incorrect item, the consumer is not required to bear the return shipping fee for that reason.

No restocking fee is charged to consumers for the return of a product.

Refunds

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund.

If approved, the refund will be processed to your original payment method. Bank or card processing times may vary. If you have not received a refund after checking with your bank or card provider, contact us at support@avelere.com.