Returns

Avelere products are adult intimate goods, so returns must be handled with privacy, hygiene, and safety in mind.

Return eligibility may be limited for opened, used, altered, or hygiene-sensitive items. If you need help with an order, contact Avelere with a concise description and avoid sending explicit images or unnecessary private details.

Unopened and Unused Items

Eligible returns generally need to be unopened, unused, and in their original condition. Packaging, seals, accessories, and included materials may be considered when a return request is reviewed.

Because these are intimate products, an item that has been opened or used may not be eligible for return even if it appears clean.

Damaged or Incorrect Items

If an item arrives damaged or does not match the order placed, contact Avelere with your order reference, the item name, and a brief description of the issue.

Do not send explicit photos. If an image is needed, support will ask for only the least sensitive information required to understand the problem.

Items That May Not Be Eligible

Opened, used, altered, damaged after delivery, or hygiene-sensitive items may be restricted from return. Items without required packaging or order information may also be difficult to review.

This policy is designed to protect customers and keep adult intimate products handled responsibly.

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Frequently Asked Questions

Can opened adult intimate products be returned?

Opened or used intimate products may be restricted from return for hygiene and safety reasons.

How long do I have to ask about a return?

Any available return timing is shown with the order information or support instructions when ordering is available.

What should I include in a return request?

Include your order reference if available, the item name, and a concise description of the issue. Do not send explicit photos or unnecessary sensitive details.