Payment Policy

Payment Policy

This policy explains payment handling, checkout security, and billing clarification for the current Avelere storefront. For common shipping, returns, or product questions, please use the relevant FAQ page.

Payment Basics

This policy covers payment-related handling that customers may need before or after placing an order. For privacy-related rules, please see Privacy Policy.

Checkout and Billing Clarification

When you place an order, your payment details are processed through secure checkout.

The charge appears on your bank statement as AVELERE.

If your question is about privacy handling rather than payment or billing, please refer to Privacy Policy.

Refund Handling

If a refund is approved, it is returned to the original payment method.

Return eligibility, opened-item boundaries, damaged or incorrect item handling, and exchange-related questions are not defined by this page. For those topics, please refer to Refund Returns Exchange FAQ.

Policy Boundary

For common product questions, please see Product FAQ.

For shipping, tracking, packaging, or delivery expectations, please see Shipping Delivery FAQ.

For returns, refunds, or exchange-related eligibility, please see Refund Returns Exchange FAQ.

For privacy-related rules, please see Privacy Policy.

Order-Specific Help

If you need help with a payment-related issue tied to a specific order, contact support@avelere.com.

Support is currently provided by email only. We aim to reply within 24 hours. If your issue is order-specific, please include your order number in your message.