Refund Returns Exchange FAQ
This page covers common return, refund, and exchange questions. It gives FAQ-level guidance only. For formal payment or privacy rules, see the relevant policy page. For order-specific help, contact support by email at support@avelere.com.
Return / Exchange Basics
Do you offer exchanges?
Exchange-related questions are handled through support. If you need help with an exchange-related issue, contact support@avelere.com and include your order number and clear photos where relevant.
Can I return an item if I changed my mind?
If you changed your mind, you may request a return for an unopened and unused item within 14 days of delivery.
Can I return an opened item?
Opened intimate products are generally non-returnable unless damaged or incorrect.
What if my item arrives damaged or incorrect?
Please contact support and include your order number and clear photos of the issue.
Refund Expectations / Process Clarification
How are approved refunds issued?
Approved refunds are returned to the original payment method.
Where should I go if my question is really about payment handling rather than returns?
See Payment Policy.
Eligibility / Boundary Questions
What is the key return condition for a changed-mind return?
The item must be unopened and unused, and the request must be made within 14 days of delivery.
What is the key boundary for opened intimate products?
Opened intimate products are generally non-returnable unless damaged or incorrect.
Does this page handle individual case review?
No. This page explains common boundaries only. Individual case handling belongs with support.
What should I do if I need help with a specific order?
Contact our support team by email at support@avelere.com. If your issue is order-specific, include your order number and clear photos where relevant.
Policy / Support Exits
Need product-specific answers?
See Product FAQ.
Need shipping or delivery answers?
Need privacy clarification?
See Privacy Policy.
Need payment or billing clarification?
See Payment Policy.
Need direct help?
Support is currently provided by email only. Contact support@avelere.com. We aim to reply within 24 hours. If your issue is order-specific, include your order number.